Frequently Asked Questions

How Do I Place An Order?
Orders can be placed either online or by calling us on 01642 913 937, Monday to Saturday between the hours of 9.30am and 5.30pm or by visiting the Jewellery By boutique in Stokesley, North Yorkshire.

What Payment Methods Can I Use?
Payment can be made online via Paypal. You do not need to have a Paypal account to use this facility as they offer a guest checkout for credit and debit card payments. Paypal offers a smooth and secure payment method accepting all major credit and debit cards including Mastercard, Maestro, Visa and American Express.

Are My Payment Details Secure?
All card payments are accepted securely through Paypal meaning we will never have access to your payment information.

Can I Place An Order From Overseas?
Orders can be placed from overseas and payment made through Paypal. All payment will be in British sterling (GBP). Please see our Delivery page for further details on overseas delivery.

Will My Item Come in Packaging?
All items will be sent in beautiful packaging and will be securely packaged for postage.

We offer an optional gift wrapping service for £1.00 for those for those occasions when a little bit extra is needed. To include this in your purchase please select the gift wrap option whilst completing your purchase.

Can I Send A Gift Direct To Someone?
If you would like to send an item direct to someone, or to an alternative address, just tick the ship to a different address option whilst completing your purchase. Please let us know if you are sending a gift to someone and we will do our best to make it an extra special treat for them.

What Are The Delivery Options?
Due to the nature of the product being sent and its value, all items will be sent via Royal Mail Special Delivery. This guarantees delivery by 1pm the next working day, excluding Saturdays and Bank Holidays, is an insured service and can be tracked online. Should you wish to have your order sent an alternative way or to arrange collection from the shop please contact us. On some occasions we may be able to arrange hand delivery within the local area.

Orders above £100 will have free delivery. For more information please visit our Delivery page.

When Will My Order Be Dispatched?
All orders received by 4pm on weekdays will be processed and sent the same day, subject to payment and stock availability  We will do our best to process any orders made after this time but cannot guarantee they will be sent that day.

What Should I Do If I Haven’t Received My Order?
All items will be sent by Royal Mail Special Delivery and so are guaranteed to arrive by 1pm the following working day. Once your order has been sent you will be sent a confirmation order complete with tracking number so you are able to monitor its delivery should you wish. If you have not received you order buy this time please contact us.

Am I Able To Return An Item?
If you are not entirely satisfied with your purchase, it is possible for you to have either an exchange or refund. You must contact us within 7 days to inform us you wish to return all, or part of your order. Please see our Returns page for further information.

Is It Possible To Have An Item Modified To Suit Me?
We want you to be completely happy with your purchase from Jewellery By so if a ring size needs changing, a chain lengthening or you want an item made in a different metal then please get in touch and we will do our best to accommodate individual requests. Some changes may take some time to complete or incur an additional cost, such as making an item in gold rather than silver but these will be discussed fully with you.

Is It Possible To Have Bespoke Items Made?
Whether you’re looking to treat yourself or have something special made to commemorate an occasion, it is possible to have items of jewellery handcrafted just for you. The designers we work with are able to cater for all tastes, styles and budgets. Please see our Bespoke page for more details or get in touch with us.

What Is Gold Plating?
Gold plating or vermeil, is a process of depositing a layer of gold onto another metal. Some of the items available at Jewellery By are sterling silver with a gold plate finish, the carat weight of the gold plate used is specified in the description for each item. As this is a surface finish it can be susceptible to wear but if looked after correctly, signs of wear should only begin to appear over a long period of time as with other jewellery items.