Our terms and conditions

By placing an order with us you will be deemed to have read, understood and agreed to these terms and conditions.
If you are unhappy with any aspect of these, then please contact us before placing an order.

Orders and Delivery

Each order you place shall be deemed to be an offer by you to purchase the items specified.

No order shall be accepted until payment has cleared, after which a confirmation email will be sent to the email address provided on purchase. Our acceptance of your order brings into existence a legally binding contract between us. Order fulfillment is subject to stock availability.

The prices payable are for goods set out on the Jewellery By website and are in sterling (GBP) only.

Purchases made through the Jewellery By site can be paid for by using a debit or credit card through Paypal or through their account facility.

Jewellery By is not responsible for any delays once the goods have left us and are in possession of Royal Mail.

If you order goods from Jewellery By for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of refusing, unwinding or suspending any transaction after processing has begun.

If you wish to discuss or organise a return, exchange or refund please contact us within 7 days or receipt of the order.

Your option to return or exchange items is subject to them being returned in their original condition with all packaging, undergoing a quality check and having a Returns Authorisation number (RA).  RA numbers must obtained within 7 days of receipt of purchase.

We take every care to ensure that the description and specification of our products are correct at the time of advertising. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Due to the handmade techniques applied to items sold by Jewellery By, there may be slight variations between items.

Jewellery By reserves the right to change prices due to external market forces.

Gift Vouchers

Gift vouchers are redeemable at the Jewellery By store and online.

Any number of gift vouchers can be redeemed against a purchase.

Gift vouchers cannot be used to purchase other gift vouchers.

Jewellery By are not responsible if a gift voucher is lost, stolen, damaged, destroyed, deleted, out of date or used without permission.

We cannot be held responsible for gift vouchers that cannot be delivered due to the recipient’s spam filters, firewalls, capacity of the mailbox or any other factors outside of our control.

Gift vouchers are non-returnable, non-refundable and not for resale. Gift vouchers cannot be redeemed for cash and are not transferable.

Gift vouchers are valid for six months, after which they will expire.

Bespoke Orders

Bespoke items are not able to be refunded due to the personalised nature of the product. If you have any concerns in relation to this, please feel free to discuss with us.


Here at Jewellery By we are committed to safeguarding your privacy and we take every precaution to protect your information.

We will only ask for information needed to create an online account and process any purchases. This can include name, address and telephone number. As Jewellery By payments are accepted through Paypal, at no time will we see or have access to any card payment detail.

We keep a record of any e-mail correspondence sent to us, so we can track and address any problems or concerns you may have.

Any information we collect via our website or through correspondence with you is used to operate and improve the service we offer you.

You are welcome to contact Jewellery By at any time with any privacy questions or concerns and request to see the personal information you have given us.


All the information on this site is protected by copyrights and/or trademarks. This includes images, photographs, designs, written text and other materials.

These are owned by Jewellery By or its affiliates and are used with the permission of their owners.

The copying, modification, distribution, reproduction or incorporation into any other work of all the material available on this website in any form is prohibited. Such use may constitute an infringement of the owners’ rights.